Have a question about your order? Need an update on the shipping status? Our well-trained, global team of customer service experts are ready to help get you the answers you need. 

Our global hours of operation are:
China: 8 a.m. – 5 p.m. (China Standard Time)
Europe: 8 a.m. – 5 p.m. (Central European Time)
U.S.: 8 a.m. – 5 p.m. (Central Standard Time)

There are three ways to reach our team of customer service experts: via the form, via email, or via the U.S. toll-free telephone number shown below for more urgent matters.

Product & Service Information:
1-877-546-3243 (US)
1-972-244-9288 (Int'l)

Technical Support Emergencies:
1-877-546-3243 (US)
1-972-244-9288 (Int'l)

Send us an email:
customerservice@omnionpower.com